FAQ

Everything to know before you order.

Shipping, testing, documentation, payments, returns and wholesale, answered plainly. If your question isn’t here, email support@summitresearch.store and a real person will reply.

Shipping and delivery

How fast will my order arrive?

Most orders are dispatched within 48 hours. Every order ships by FedEx or UPS 2-Day Air (we don’t use ground shipping), so orders typically arrive within two business days of dispatch. You’ll receive a tracking number by email as soon as your order leaves our facility.

Is shipping free?

Yes, when your items come to $250 or more after bundle savings and before any coupon. Below that, the 2-Day Air rate is shown at checkout. There is no minimum order.

Where do you ship?

We ship throughout North America. Orders with addresses outside the region are cancelled and refunded.

Do products need to be refrigerated in transit?

No. Summit Research products ship as lyophilized (freeze-dried) powder, which is stable at room temperature in transit, so cold packs are not required. Once received, follow the storage guidance on the product page.

Is the packaging discreet?

Yes. Orders ship in plain packaging with no product description on the outside of the box.

Testing and documentation

How are your products tested?

Every batch we ship is tested eight times across multiple independent third-party laboratories: IPN testing (identity, purity and net content) and endotoxin screening. Purity must be 99% or higher or the batch does not ship. Our testing page explains the full process.

Where can I find the certificate of analysis?

Every COA is published as a photograph of the original laboratory document on our COA page, organised by product. COAs are not printed on vial labels. If you need the certificate for a specific vial, email us the product name and we’ll send it.

Do you test every batch or just some?

Every batch. We do not sample a fraction of batches and we do not rely on supplier-provided paperwork.

What is lyophilized powder?

Lyophilization is freeze-drying. It removes water from the peptide under vacuum, leaving a stable powder that resists degradation far better than a liquid. It is why our products ship at room temperature and keep for a long time when stored correctly.

Ordering and payment

What payment methods do you accept?

All major credit and debit cards, processed through a secure checkout. If your card is declined, contact us and we’ll help. Wholesale orders can also be paid by bank transfer, wire transfer, Zelle or crypto.

Is there a minimum order?

No. Order a single vial or a full research supply.

Do you offer quantity or wholesale pricing?

Yes. Quantity savings apply automatically: 3% for 2 of a product, 5% for 3–4, 8% for 5–9 and 12% for 10 or more, and the same tiers apply across a mixed Build a Box. Laboratories, research organisations and resellers can request wholesale pricing from 10 units.

Can I use a coupon with bundle savings?

Yes. Bundle savings come off first, then one eligible code applies to the reduced price. One code per order.

Can I change or cancel my order?

If your order hasn’t shipped yet, email support@summitresearch.store right away and we’ll do our best to change or cancel it. Once it has shipped, it can’t be cancelled.

Returns and problems

What is your return policy?

Because of the nature of research materials, we do not accept returns once an order has shipped, unless there was an error on our end. If we sent the wrong product or quantity, or your order arrived damaged, contact us and we will make it right. See our full refund and return policy.

My order arrived damaged or incorrect. What do I do?

Email support@summitresearch.store within 48 hours of delivery with your order number and a photo. We’ll resolve it, usually with a replacement shipped by 2-Day Air.

About Summit Research

Who is Summit Research?

Summit Research LLC is an independently owned research peptide supplier based in Tracy, California. Read more on our about page.

Are you the same company as Summit Pep or other “Summit” businesses?

No. We are not affiliated with any other company using the Summit name, including clinical research networks, market research firms or other peptide vendors. Our only website is summitresearch.store.

Are your products for human use?

No. All Summit Research products are sold strictly for laboratory research use only. They are not for human or veterinary use and have not been evaluated by the FDA. By ordering, you confirm you are a qualified researcher.

Still have a question?

Email support@summitresearch.store or use the contact page. We usually reply within one business day.

All Summit Research products are for laboratory research use only. Not for human or veterinary use. Not evaluated by the FDA and not intended to diagnose, treat, cure or prevent any disease.