Everything you need to know before ordering from Summit Research.
Shipping, testing, documentation, payments, returns and wholesale — answered plainly. If your question isn't here, email support@summitresearch.store and a real person will reply.
Shipping & delivery
How fast will my order arrive?
Most orders are dispatched within 48 hours. Every order ships by FedEx or UPS 2-Day Air — we don't use ground shipping — so products typically arrive within two business days of dispatch. You'll receive a tracking number by email as soon as your order leaves our facility.
Is shipping free?
Yes on orders over $250. Below that, shipping is calculated at checkout based on the 2-Day Air rate. There is no minimum order.
Where do you ship?
We ship throughout North America. We do not currently ship outside North America, and orders with addresses outside the region will be cancelled and refunded.
Do the products need to be refrigerated during shipping?
No. Summit Research products ship as lyophilized (freeze-dried) powder, which is stable at room temperature in transit. Cold packs are not required. Once received, follow the storage guidance on the product page.
Is the packaging discreet?
Yes. Orders ship in plain packaging with no product description on the outside of the box.
Testing & documentation
How are your products tested?
Every batch we ship is tested eight times across multiple independent third-party laboratories: IPN testing (identity, purity, net content) and endotoxin screening. Purity must be 99% or higher or the batch does not ship. Our Testing & Quality page explains the full process.
Where can I find the Certificate of Analysis?
Every COA is published as a photograph of the original laboratory document on our COA page, organized by product. COAs are not printed on vial labels. If you need the certificate for a specific vial, email us the product name and we'll send it.
Do you test every batch or just some?
Every batch. We do not sample a fraction of batches and we do not rely on supplier-provided paperwork.
What is lyophilized powder?
Lyophilization is freeze-drying. It removes water from the peptide under vacuum, leaving a stable powder that resists degradation far better than a liquid solution. It's why our products can ship at room temperature and why they have a long shelf life when stored correctly.
Ordering & payment
What payment methods do you accept?
All major credit and debit cards, processed through a secure checkout. We've built our payment processing to be as smooth as possible — if your card is declined, contact us and we'll help. Wholesale orders can additionally be paid by bank transfer, wire transfer, Zelle or crypto.
Is there a minimum order?
No. Order a single vial or a full research supply.
Do you offer wholesale or bulk pricing?
Yes. We offer wholesale and bulk pricing for laboratories, research organizations and resellers, with a 10 unit minimum. Wholesale orders can be paid by card, bank transfer, wire transfer, Zelle or crypto. Visit our Wholesale page to request pricing.
Can I change or cancel my order?
If your order hasn't shipped yet, email support@summitresearch.store right away and we'll do our best to change or cancel it. Once it has shipped, it can't be cancelled.
Returns & problems
What is your return policy?
Because of the nature of research materials, we do not accept returns once an order has shipped — unless there was an error on our end. If we sent the wrong product, the wrong quantity, or your order arrived damaged, contact us and we will make it right. See our full Refund & Return Policy.
My order arrived damaged or incorrect. What do I do?
Email support@summitresearch.store within 48 hours of delivery with your order number and a photo. We'll resolve it — usually with a replacement shipped by 2-Day Air.
About Summit Research
Who is Summit Research?
Summit Research LLC is an independently owned research peptide supplier based in Tracy, California. Read more on our About page.
Are you the same company as Summit Pep or other "Summit" businesses?
No. We are not affiliated with any other company using the Summit name, including clinical research networks, market research firms, or other peptide vendors. Our only website is summitresearch.store.
Are your products for human use?
No. All Summit Research products are sold strictly for laboratory research use only. They are not intended for human or animal consumption and have not been evaluated by the FDA. By ordering, you confirm you are a qualified researcher.
Still have a question? Email support@summitresearch.store or use the contact page. We usually reply within one business day.
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